Field Stories and Side-by-Side Learnings
During selection, a 3PL noticed pickers taking four extra taps per task in one demo environment. Multiplied across shifts, those seconds equaled a full-time headcount. They reprioritized usability over a flashy, seldom-used feature.
Field Stories and Side-by-Side Learnings
One platform throttled marketplace order imports, causing late picks. Another offered burst credits and queue transparency. That visibility let the team stagger releases and maintain ship-on-time, preserving customer trust during a viral launch.